Refund & Return Policy
At Jahan Ara, each piece is carefully prepared to ensure you receive something you’ll truly appreciate. Due to the nature of our products, we follow a clear and fair policy.
Returns & Refund Eligibility
We do not offer refunds or returns if you change your mind or simply do not like the product after receiving it.
We encourage you to review all product details before placing your order.
Product Appearance Disclaimer
Our products are designed to match the visuals shown, however slight variations may occur.
These may include:
Minor differences in color due to lighting or screen settings
Slight variations in texture or finish
These differences are normal and not considered defects.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.
To proceed, you must provide:
Clear photos of the product
Photos of the packaging
Requests after 24 hours may not be accepted.
Return, Replacement & Inspection
If your request is approved:
You may be asked to return the product for inspection
After review, we will proceed accordingly
In certain cases, we may offer a replacement instead of a refund.
Refund Timeline
If a refund is approved, it will be processed within 7–10 working days after we receive and inspect the returned item.
Important Notes
The product must be unused and in original condition
Requests may be declined if the item shows signs of use or damage after delivery
Need help?
Frequently Asked Questions
We use only exhibition-grade materials to ensure your art lasts for generations. This includes Gallery Lustre Photo Paper for sharp, vibrant detail and Archival Matte Canvas for a classic, textured feel. We use industry standard C Printing for Gallery Lustre Photo Prints and archival inks for the Archival Matte Canvas.
We strive for 100% accuracy. However, please note that colors may vary slightly depending on your screen settings (brightness/contrast). Since we use premium matte and lustre finishes, the physical art often has a depth and texture that digital screens cannot fully capture.
Yes! Beyond our curated collections, we offer bespoke printing services. Whether you need a specific size to fit a unique wall space or want to print a high-resolution personal photograph using our fine art process, we can accommodate you. Please contact us via WhatsApp or Email for custom quotes.
Please inspect your package upon arrival. If there is any damage, take clear photos of the box and the artwork and contact us via whatsapp within 24 hours. We will prioritize a replacement for you immediately.
Yes, we offer COD across Pakistan. However, please note that a 30% advance payment is required to confirm your order, as each piece is custom-made.
Yes, we deliver nationwide. Since each piece is printed and framed to order, please allow 7–10 working days for delivery.
Because each item is custom-printed and framed specifically for you, we cannot accept returns or offer refunds based on personal preference. We encourage you to review size guides and material descriptions carefully before ordering.